Terms & Conditions

1. Booking Conditions

By making a booking with our service, you agree to the following terms and conditions:

• All bookings are subject to availability and confirmation.
• All bookings must be made a minimum of 24 hours in advance. Same-day or short-notice bookings are not permitted through our system.
• Cancellations are only permitted up to 24 hours before the scheduled pickup time. Refunds will be issued minus a non-refundable 3% administration fee.
• We reserve the right to assign an equivalent vehicle if your selected vehicle becomes unavailable.
• Waiting time is charged at the standard rate after the first 20 minutes of waiting.
• The driver will wait for a maximum of 30 minutes after the scheduled pickup time, after which the booking may be considered a no-show and a no-show penalty will be incurred.
• Prices may be subject to change due to unforeseen circumstances such as road diversions, traffic conditions, or extreme weather.
• Additional stops not specified at the time of booking may incur extra charges.
• Passengers are responsible for ensuring they have all necessary documents for their journey.
• We accept no responsibility for delays caused by factors outside our control, such as traffic, weather, or road closures.
• All bookings are confirmed upon receipt of full payment.

2. Payment Policy

Our payment terms are as follows:

• Full payment is required at the time of booking.
• We accept payment via credit/debit card through our secure payment system.
• All prices include VAT where applicable.
• A 3% processing fee is added to cover payment processing costs and is non-refundable.
• Refunds for cancellations will be processed within 7-10 business days.

3. Privacy Policy

We are committed to protecting your privacy:

• Personal information provided during booking will only be used for the purpose of managing your booking and providing our services.
• We will not share your personal information with third parties except where necessary to fulfill your booking or as required by law.
• Your payment information is processed securely and in accordance with industry standards.
• We may retain your information for a reasonable period to facilitate future bookings and for our internal records.
• You have the right to request access to, correction of, or deletion of your personal information.

4. Customer Responsibility

Customers are expected to:

• Provide accurate information when making a booking.
• Be ready at the designated pickup location at the scheduled time.
• Treat drivers and vehicles with respect.
• Inform us of any special requirements or changes to your booking in advance.
• Ensure that all passengers comply with safety regulations during the journey.
• Take responsibility for their personal belongings during the journey.

5. Limitation of Liability

Our liability is limited to:

• The cost of your booking in the event of a service failure on our part.
• We accept no liability for indirect or consequential losses, such as missed flights or appointments.
• All vehicles are fully insured in accordance with legal requirements.
• Any claims for loss or damage must be reported to us within 24 hours of the incident.

6. Safety & Conduct Policy

We prioritize the safety and well-being of both passengers and drivers:

• Our drivers reserve the right to terminate a journey at any time if they feel unsafe or threatened.
• In cases of aggressive, abusive, or inappropriate behavior, the driver may ask the passenger(s) to exit the vehicle immediately in a safe location.
• No refunds will be issued if a journey is terminated due to customer misconduct or violation of our conduct policy.
• We operate a zero-tolerance policy for alcohol abuse, drug use, or harassment inside our vehicles.

Contact Information

Imperial Voyage
Portsmouth, United Kingdom
Email: contact@imperialvoyage.co.uk
Phone: +44 07949091046