Privacy Policy

Effective Date: 19 May 2025

Imperial Voyage Ltd ("we," "our," or "us") is committed to protecting the privacy and security of our clients' personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile app, or engage our services. This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

Imperial Voyage Ltd is the data controller for the personal data you provide to us.

Registered Address: Chariot Accountants Ltd, 41-42 Trafalgar House, 223 Southampton Road, Portsmouth, Hampshire, United Kingdom, PO6 4PY

Company Number: 16034774

Contact: contact@imperialvoyage.co.uk

2. Personal Data We Collect

We may collect and process the following types of personal data:

  • Full name
  • Contact details (email address, phone number, home address)
  • Payment information (processed via third-party providers)
  • Journey details (pickup and drop-off locations, flight numbers, booking notes)
  • Device and usage data (IP address, browser type, operating system)

3. How We Use Your Information

We use your information to:

  • Provide and manage our transportation services
  • Process bookings and payments
  • Communicate with you about your booking
  • Improve our website, app, and services
  • Comply with legal obligations

4. Legal Basis for Processing

We rely on the following legal grounds:

  • Contract: to fulfill our obligations under your booking
  • Consent: where required, such as for marketing emails
  • Legal obligation: to comply with applicable laws
  • Legitimate interests: to improve our services and protect against fraud

5. Data Sharing

We only share your personal data with:

  • Payment processors (e.g., Stripe)
  • Email and SMS service providers (e.g., Hostinger, Twilio)
  • Our contracted chauffeurs and drivers
  • Government authorities if legally required

We do not sell your data to third parties.

6. Data Retention

We retain your personal data for as long as necessary to:

  • Fulfill your bookings
  • Meet legal or regulatory obligations
  • Resolve disputes and enforce our agreements

Booking records are typically retained for up to 12 months unless otherwise required.

7. Your Rights

Under the UK GDPR, you have rights including:

  • Right to access your data
  • Right to rectification
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing

To exercise any of your rights, email us at contact@imperialvoyage.co.uk.

8. Data Security

We use technical and organizational measures to protect your personal data, including:

  • HTTPS encryption on our website
  • Secure storage of records
  • Access control and authentication protocols

9. Cookies

Our website uses cookies to enhance your user experience and analyze website traffic. We use different types of cookies:

  • Strictly Necessary Cookies: Essential for website functionality
  • Functional Cookies: Remember your preferences and booking details
  • Performance Cookies: Help us understand how visitors use our website
  • Marketing Cookies: Used to deliver relevant advertisements

You can manage your cookie preferences through our cookie consent banner or your browser settings. For more detailed information, please read our Cookie Policy.

10. International Data Transfers

All data is stored in secure UK or EEA-based servers. We do not transfer your data outside of the UK/EEA unless required and legally safeguarded.

11. Updates to This Policy

We may update this policy from time to time. The updated version will be posted on our website with a revised effective date. Continued use of our services means you accept the changes.

12. Complaints

If you are unhappy with how we use your data, you can contact us directly. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: www.ico.org.uk

Phone: 0303 123 1113